eZee iFeedback is a versatile online feedback system for hotels and restaurants which allows to build stronger relationships with guests and customers. Complete freedom on how and when to collect feedback from clients. Powered with robust features, eZee iFeedback will give hotels and restaurants complete freedom when engaging customers.
Customer feedback is of the vital importance for a business to be successful and they are the heart of every successful business. In the hospitality industry without satisfied and happy customers, it would be impossible for hotels and restaurants to be successful and constantly grow. eZee iFeedback will adapt naturally with hotel and restaurant operations, enhance overall customer service, and provide a strong community for future success.
Customer feedback software from eZee Technosys, eZee iFeedback gives your hotel and restaurant the tool through which you can effectively collect reviews, opinions or any data that is important to your business.
A versatile online feedback system for hotels and restaurants that allows building stronger relationships with guests and customers. Powered with robust features, eZee iFeedback will give hotels and restaurants complete freedom when engaging customers and also flexibility on when and how to collect feedback.
eZee iFeedback will adapt naturally with hotel and restaurant operations, enhance overall customer service, and provide a strong community for future success.
Direct Customer Engagement
Majority of the time, it is hard for management to connect with customers, eZee iFeedback will bring you closer to your customers, and management can directly hear what customers have to say.
eZee iFeedback can help in retaining maximum number of customers by detecting hidden issues in products or services. Certain issues are hard to detect with traditional feedback methods and can lead to lose of customers.
Positive Customer Service
Giving your customers with unique feedback options shows that you care about your customers and want to hear what they have to say. This gives a positive impact on customers knowing that their feedback is taken seriously and further allow them to be honest when they give their feedback.
Timely feedback that leads to better customer services allows your brand to keep a positive image in the market. The constant evolution of product and services gives your brand a better reputation in the eyes of the customers.
Connect with your Guest while they are still on property
Using eZee iFeedback on Tablet or Kiosk you can get feedback while the guest is still in property. This allows the hotel management to acknowledge the praise, or address the complaint, before the hotel guest checks out. Thus getting more happy guests, improved online reviews, and increase hotel revenues!
Increase Positive Reviews on Review Websites
The system can be configured in a way that if there is a positive review, the user is prompted to share the same on Hotel Review website like Tripadvisor, Holidaycheck or any local hotel review website. In case of negative feedback the guest will not be prompted to share the feedback on such public domains.
Paper Feedback Compilation
Hotels and Restaurants can continue to using the traditional paper feedback forms. The data collected from this forms can be entered into the system which enables the management to generate consolidated reports from all forms of feedback.
Stay Ahead of the Curve
With constant evolution of product and services and keeping in constant touch with your customers allows you to stay ahead of the competition.
Monitor progress of various survey and results with up-to-minute online reports highlighting results in easy-to-understand GUI.
Keep track of all the responses and emails sent from the system by different departments and staff. This helps the management to keep track of responses department wise, who is taking appropriate actions for complains and overall responsibility.